Technical support


We guarantee complex service maintenance run by our customer service specialists

Eckert has been actively gathering the experience on the market of CNC cutting machines for over 30 years which resulted in widely developed service. Qualified technicians staff provides repair service based on many years of practice and complex knowledge, that is updated at trainings run by our business partners and suppliers. The highest quality of service, spare parts from authorised producer and short time of order execution are foundations for services offered by our staff.
In response to our clients need we offer two forms of services:

  • remote technical support
  • technical support at client’s

Our service includes repairs and maintenance of Eckert CNC cutting machines and peripheral devices that are integrated parts of installed  machine. Additionally we carry out modernisations and  reallocations of CNC cutting machines. We are also authorised representative and service partner of devices from our prestigious suppliers like:

  • Hypertherm®
  • Kjellberg Finsterwalde®
  • Thermal Dynamics®
  • BFT®
  • UHDE®
  • KMT®
  • IGEMS®
  • and many more

All devices that are being repaired are protected by warranty and are provided with full Eckert technicians support in the range of information needed to disassembly and assembly of device or component.

Service and technical support offered by Eckert reach the highest quality standards. Highly qualified staff is providing local technical support and face requested issues. We use modern tools and our employees are constantly improving skills to be up to date with all innovative changes provided by intense technology development in industrial area.

In case of reporting an issue, our experts immediately take all necessary steps to prepare a solution.

Customers satisfaction is the highest priority for us!

Regardless of our customer’s localization, our team of highly qualified experts is ready to help immediately. Remote technical support offered by our company consists few elements like support by phone or more detailed via Teamviewer® application.

Thanks to this form of contact, possible issues can be immediately diagnosed and solved remotely. It significantly reduces costs and time related to run service at customers localization.

ul. Pawicka 4c
59-220 Legnica
dolnośląskie, Polska

mail: eckert (at) eckert (dot) com (dot) pl
tel: +48 76 852 20 17

tel: 76 819 70 78
email: serwis (at) eckert (dot) com (dot) pl

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